TABLE OF CONTENTS Director's View Staff and Associates Administration National Collections Program Institutional History Division Technical Services Division Archives Division Remote Off-Site Storage Project Holdings Use Outreach and Public Programs Professional Activities Appendixes A. SIA Organizational Chart for FY 1999 B. Volume of Holdings Summary C. Chart of Volume Growth D. Sources of Holdings E. Records Center Services F. Reference Service Statistics G. "Research in Progress" Lecture Series H. Publications of SIA Staff and Associates I. Publications Using SIA Holdings List of Abbreviations

1. Reference Service from 1 October 1998 through 30 September 1999 Category SI Non-SI Total Researcher Daily Visits 685 324 1,009 Telephone Inquiries/Responses 283 636 919 E-mail Inquiries/Responses 105 1,249 1,354 Mail Inquiries/Responses 135 529 664 Charge-outs 142 7 149 Total Inquiries/Charge-outs 1,350 2,738 4,095 Items Provided to Study 4,137 4,344 8,481 Pages of Copy Provided 11,250 11,383 22,633 2. Reference Service Transactions, Comparison for Fiscal Years 1978-1999 Fiscal SI Non-SI Total Change 1978 31 539 857 n/a 1979 31 502 821 -4.38% 1980 27 502 781 -5.12% 1981 34 613 956 18.31% 1982 34 439 780 -22.56% 1983 59 531 1126 30.73% 1984 76 586 1347 16.41% 1985 90 951 1853 27.31% 1986 74 775 1520 -21.91% 1987 74 793 1538 1.17% 1988 83 780 1610 4.47% 1989 74 681 1424 -13.06% 1990 56 654 1216 -17.11% 1991 69 889 1584 23.23% 1992 84 1023 1866 15.11% 1993 98 1030 2011 7.21% 1994 10 958 1988 -1.16% 1995 11 810 1970 -0.91% 1996 10 1377 2409 18.22% 1997 11 1529 2682 10.18% 1998 10 1946 2981 11.12% 1999 13 2738 4,095 *27.20% * includes charge-outs Next || Previous Smithsonian Institution Archives || Archives Division Institutional History Division || Joseph Henry Papers Project National Collection Program