OSIA
Annual Report
Fiscal Year 1997
Director's View
Staff and Associates
Overview
Administration
National Collections Program
Electronic Records Program
Institutional History Division
Archives Division
Holdings Use
Conservation and Preservation
Outreach and Exhibitions
Professional Activities
Appendices
A: Volume of Holdings Summary
B: Chart of Volume Growth
C: Sources of Holdings
D: Records Center Services
E: Reference Service Statistics
F: Lecture Series
G: Publications of OSIA Staff & Associates
H: Publications Using OSIA Holdings
List of Abbreviations
Return to
Smithsonian Institution
Smithsonian Institution Archives
Archives Division
Institutional History Division
National Collections Program
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Reference Service Statistics
1. Reference Service from 1 October 1996 through 30 September 1997
| Category |
SI |
Non-SI |
Total |
| Researcher Daily Visits |
572 |
289 |
861 |
| Telephone |
313 |
429 |
742 |
| E-mail |
21 |
168 |
189 |
| Mail |
247 |
643 |
890 |
| Subtotal Service |
1153 |
1529 |
2682 |
| Chargeouts |
177 |
6 |
183 |
| Items Provided to Study |
3647 |
3328 |
6975 |
| Pages of Copy |
11350 |
7746 |
19096 |
| Subtotal Service |
15174 |
11080 |
26254 |
| Grand Total |
16327 |
12609 |
28936 |
2. Reference Service Transactions, Comparison for Fiscal Years 1978-1997
| Fiscal Year |
SI |
Non-SI |
Total |
Change (%) |
| 1978 |
318 |
539 |
857 |
n/a |
| 1979 |
319 |
502 |
821 |
-4.38% |
| 1980 |
279 |
502 |
781 |
-5.12% |
| 1981 |
343 |
613 |
956 |
18.31% |
| 1982 |
341 |
439 |
780 |
-22.56% |
| 1983 |
595 |
531 |
1126 |
30.73% |
| 1984 |
761 |
586 |
1347 |
16.41% |
| 1985 |
902 |
951 |
1853 |
27.31% |
| 1986 |
745 |
775 |
1520 |
-21.91% |
| 1987 |
745 |
793 |
1538 |
1.17% |
| 1988 |
830 |
780 |
1610 |
4.47% |
| 1989 |
743 |
681 |
1424 |
-13.06% |
| 1990 |
562 |
654 |
1216 |
-17.11% |
| 1991 |
695 |
889 |
1584 |
23.23% |
| 1992 |
843 |
1023 |
1866 |
15.11% |
| 1993 |
981 |
1030 |
2011 |
7.21% |
| 1994 |
1030 |
958 |
1988 |
-1.16% |
| 1995 |
1160 |
810 |
1970 |
-0.91% |
| 1996 |
1032 |
1377 |
2409 |
18.22% |
| 1997 |
1153 |
1529 |
2682 |
10.18% |
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