TABLE OF CONTENTS Director's View Staff and Associates National Collections Program Institutional History Division Technical Services Division Archives Division Holdings Use Outreach and Public Programs Professional Activities Appendixes A. SIA Organizational Chart for FY 1999 B. Volume of Holdings Summary C. Chart of Volume Growth D. Sources of Holdings E. Records Center Services F. Reference Service Statistics G. "Research in Progress" Lecture Series H. Exhibition Loans (Outgoing) I. Publications of SIA Staff and Associates J. Publications Using SIA Holdings List of Abbreviations

1. Reference Service from 1 October 1999 through 30 September 2000 Category SI Non-SI Total Researcher Daily Visits 466 335 801 Telephone Inquiries/Responses 151 300 451 E-mail Inquiries/Responses 132 1,605 1,737 Mail Inquiries/Responses 80 350 430 Charge-outs 83 1 84 Total Inquiries/Charge-outs 912 2,591 3,503 Items Provided to Study 3,031 4,005 7,036 Pages of Copy Provided 11,458 11,283 22,741 2. Reference Service Transactions, Comparison for Fiscal Years 1978-2000 Fiscal Year SI Non-SI Total Change (%) 1978 318 539 857 n/a 1979 319 502 821 -4.38% 1980 279 502 781 -5.12% 1981 343 613 956 18.31% 1982 341 439 780 -22.56% 1983 595 531 1126 30.73% 1984 761 586 1347 16.41% 1985 902 951 1853 27.31% 1986 745 775 1520 -21.91% 1987 745 793 1538 1.17% 1988 830 780 1610 4.47% 1989 743 681 1424 -13.06% 1990 562 654 1216 -17.11% 1991 695 889 1584 23.23% 1992 843 1023 1866 15.11% 1993 981 1030 2011 7.21% 1994 1030 958 1988 -1.16% 1995 1160 810 1970 -0.91% 1996 1032 1377 2409 18.22% 1997 1153 1529 2682 10.18% 1998 1035 1946 2981 11.12% 1999 1350 2738 4,095 27.20% 2000 912 2,591 3,503 -14.46% Next || Previous Smithsonian Institution Archives || Archives Division Institutional History Division || Joseph Henry Papers Project National Collection Program