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Annual Report for Fiscal Year 2001
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Director's
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Staff and
Associates
National
Collections Program
Institutional
History Division
Technical
Services Division
Archives Division
Remote Off-site Storage Project
Holdings Use
Outreach and Public Programs
Professional Activities
Appendixes
A. SIA
Organizational Chart
for FY 2001
B.
Volume of Holdings
Summary
C.
Chart of Volume Growth
D.
Sources of Holdings
E.
Records Center Services
F.
Reference Service Statistics
G. Research in
Progress
Lecture Series
H. Publications of
SIA Staff
and
Associates
I.
Publications Using SIA
Holdings
List of Abbreviations
Photographs
|
|
Appendix F
Reference Service Statistics
1.
Reference Service from 1 October 2000 through 30 September 2001
|
Category
|
SI
|
Non-SI
|
Total
|
|
Researcher
Daily Visits
|
408
|
262
|
670
|
|
Telephone
Inquiries/Responses
|
187
|
450
|
637
|
|
E-mail
Inquiries/Responses
|
293
|
2,320
|
2,613
|
|
Mail
Inquiries/Responses
|
37
|
338
|
375
|
|
Charge-outs
|
143
|
3
|
146
|
|
Total Inquiries/Charge-outs
|
1,068
|
3,373
|
4,441
|
|
Items
Provided to Study
|
1,986
|
4,472
|
6,458
|
|
Pages
of Copy Provided
|
7,565
|
10,766
|
18,331
|
2. Reference Service Transactions, Comparison for
Fiscal Years 1978-2001
|
Fiscal Year
|
SI
|
Non-SI
|
Total
|
Change (%)
|
|
1978
|
318
|
539
|
857
|
n/a
|
|
1979
|
319
|
502
|
821
|
‑4.38%
|
|
1980
|
279
|
502
|
781
|
‑5.12%
|
|
1981
|
343
|
613
|
956
|
18.31%
|
|
1982
|
341
|
439
|
780
|
‑22.56%
|
|
1983
|
595
|
531
|
1126
|
30.73%
|
|
1984
|
761
|
586
|
1347
|
16.41%
|
|
1985
|
902
|
951
|
1853
|
27.31%
|
|
1986
|
745
|
775
|
1520
|
‑21.91%
|
|
1987
|
745
|
793
|
1538
|
1.17%
|
|
1988
|
830
|
780
|
1610
|
4.47%
|
|
1989
|
743
|
681
|
1424
|
‑13.06%
|
|
1990
|
562
|
654
|
1216
|
‑17.11%
|
|
1991
|
695
|
889
|
1584
|
23.23%
|
|
1992
|
843
|
1023
|
1866
|
15.11%
|
|
1993
|
981
|
1030
|
2011
|
7.21%
|
|
1994
|
1030
|
958
|
1988
|
‑1.16%
|
|
1995
|
1160
|
810
|
1970
|
‑0.91%
|
|
1996
|
1032
|
1377
|
2409
|
18.22%
|
|
1997
|
1153
|
1529
|
2682
|
10.18%
|
|
1998
|
1035
|
1946
|
2981
|
11.12%
|
|
1999
|
1350
|
2738
|
4095
|
*27.20%
|
|
2000
|
912
|
2,591
|
3503
|
*-14.46%
|
|
2001
|
1068
|
3373
|
4441
|
*26.77%
|
* includes
charge-outs
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